Now Hiring: Assistant Manager

Lead with polish, care, and operational excellence inside one of Frisco’s premier luxury spa destinations.

Culture A Day Spa is seeking an Assistant Manager who is passionate about refined hospitality, thoughtful leadership, and creating a five-star experience for both guests and team members. Located in Frisco, Texas, Culture is a premier luxury day spa where every detail is guided by The Culture Way—our commitment to professionalism, elevated service, thoughtful training, and genuine care.

At Culture, excellence begins with the team. We deliver an exceptional guest experience, but we are equally committed to creating an exceptional team member experience—one rooted in respect, support, accountability, continued growth, and the opportunity to be part of something meaningful. If you are looking for a leadership role with a team that values people, exceeds guest expectations, and works for the greater good, we would be honored to learn more about you.

JOB DESCRIPTION

We are looking for a polished, organized, and service-minded Assistant Manager to support the daily operations of Culture A Day Spa in Frisco, Texas. This role is ideal for a hospitality professional who thrives in a fast-paced luxury environment, leads by example, supports team accountability, and helps ensure every guest experience is seamless, elevated, and memorable.

RESPONSIBILITIES

Scheduling and Policies

• Help implement, follow, and reinforce Culture’s policies, procedures, standards, and guest experience expectations.
• Open and/or close the spa at the appropriate times while following established opening, closing, safety, and operational guidelines.
• Support efficient booking and scheduling with a focus on maximizing appointments, optimizing service flow, and protecting the guest experience.

Communication

• Provide excellent phone etiquette and warm, polished communication with guests and team members.
• Anticipate, address, and professionally overcome guest questions, concerns, or objections.
• Communicate appointment changes, cancellations, and schedule updates to service providers in a timely and accurate manner.
• Check work email, phone messages, and internal communications consistently and respond with appropriate urgency.

Spa Services and Operations

• Maintain strong knowledge of Culture’s services, pricing, retail products, special promotions, amenities, and team member skill sets.
• Assist with inventory needs, including pricing, stocking, weekly inventory tracking, and requesting or placing orders for retail and back-of-house supplies.
• Explain retail products with confidence and make thoughtful product recommendations to guests.
• Receive payments, maintain accurate records, answer phones, book and confirm appointments, and support guest check-in and check-out.
• Occasionally assist with recruiting, pre-screening, and secondary interviews as directed by the Spa Manager or Ownership.
• Participate in regular meetings with the Spa Manager and/or Ownership to support communication, accountability, and operational excellence.
• Ensure the spa remains clean, polished, organized, and guest-ready, and that equipment is functional and properly maintained.
• Support the front desk, locker rooms, relaxation lounges, laundry flow, and shared guest spaces with strong organization and time management.
• Gather guest feedback regarding service quality and guest experience to help Culture continue improving performance and consistency.

QUALIFICATIONS

• Ability to work Saturdays, Sundays, weekdays, holidays, and 8- to 10-hour shifts as business needs require.
• Minimum of two years of management experience, preferably within a day spa, luxury hospitality, wellness, salon, or service-based environment.
• Associate degree or greater strongly preferred.
• Excellent communication, guest service, problem-solving, and leadership skills.
• Strong organization, time management, attention to detail, and ability to manage multiple priorities with composure.
• Comfortable supporting team accountability, front desk operations, retail education, scheduling, inventory, and guest experience standards.
• Polished, professional appearance and a leadership presence aligned with Culture’s luxury spa guidelines.

AS A MEMBER OF THE CULTURE TEAM, YOU WILL RECEIVE

• Competitive pay with bonus opportunities.
• Discounts on retail products and spa services.
• Complimentary services and access to Culture’s luxury amenities.
• Paid training designed to support confidence, consistency, leadership, and continued growth.
• Growth opportunities, extra incentives, and the ability to make a meaningful impact within a fast-growing spa brand.
• A team culture rooted in professionalism, support, accountability, and care—different from the rest.

JOIN THE CULTURE WAY

If you are ready to grow your leadership career within a luxury spa environment that values hospitality, organization, team development, and guest experience, Culture A Day Spa would love to connect with you. We invite you to explore a role where your professionalism, initiative, and care help shape both the guest journey and the team experience—The Culture Way.

READY TO APPLY?

We invite experienced hospitality and spa professionals who are passionate about leadership, polished operations, elevated guest care, and continued professional growth to submit their resume and begin a conversation with Culture A Day Spa. If you are ready to bring your organization, warmth, and dedication to a team that values excellence, we would love to meet you.

APPLY TODAY

Take the next step toward a leadership career shaped by hospitality, excellence, and The Culture Way.